Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

Banking services provided by MVB Bank, Inc., Member FDIC

Senior Prompt Engineer

In this role as Senior Prompt Engineer you will be one of the IC thought leaders at the forefront of driving innovation in the new and rapidly evolving field of Generative-AI. Reporting into the Engineering Department, this high-impact role offers the opportunity to build powerful and personalized member experiences at Credit Karma, while helping support and shape the future of Prompt Engineering with your significant contributions.

What you’ll do:

Work with the Shopping Assistant team to build, optimize and scale new & existing GenAI product features. (The Shopping Assistant team enables members to shop for products at CK that align with their goals)
Continuously research and implement new AI technologies and methodologies to improve the functionality and efficiency of our systems.
Collaborate with cross-functional teams in product engineering to understand their needs and develop AI solutions that enhance the user experience.
Conduct regular system tests and troubleshoot any issues that arise, ensuring the prompt system operates smoothly and effectively.
Work closely & iteratively with Software Engineers and Test Engineers to understand information architecture and member experience requirements so as to implement & optimize AI models accordingly.
Collaborate with Member Success, Data Science, Legal, AI Safety, and GenAI platform teams on CK’s AI evaluation standards and practices.
Document all processes, designs, and updates related to the prompt system for reference and future development.
Provide guidance and support to other team members, fostering an environment of learning and continuous improvement.
Contribute to the design and evolution of prompt architectures to enhance system efficiency, responsiveness, and adaptability.
Ensure all AI systems comply with data privacy regulations and company policies.
Participate in regular team meetings, providing updates on progress and collaborating on future developments.
Stay up-to-date with industry trends and advancements in AI technology, applying this knowledge to the ongoing development of the prompt system.

Minimum Basic Requirements:

Minimum of 5 years of experience in the tech industry in high-impact roles such as Product, Engineering OR Research.
Experience in prompt design and Prompt Engineering.
Familiarity with conversational AI, NLP and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).
Experience in designing prompts for GenAI interactions, and/or direct experience with Prompt Engineering in the AI Information Architecture for high-impact, complex features.
Strong analytical and critical thinking skills, with the ability to evaluate the effectiveness of different prompt strategies and make data-driven decisions.
Excellent problem-solving skills and ability to troubleshoot complex issues.
Experience working in cross-functional teams and collaborating effectively with different stakeholders.
Progress mindset working iteratively and optimizing for desired member experience through feedback loops.
A proactive approach to work, with the ability to drive innovation and improvements in processes and systems.
Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing.
Ability to convey complex prompt strategies to diverse stakeholders.
Adaptability and a willingness to learn and grow in a rapidly evolving field.
Comfortable calling out what you know vs what you don’t know

Preferred Qualifications:

Demonstrated experience working with GenAI and understanding of architecture, design and functionality
Technological skills to incorporate prompts and other relevant data, into automated runs or in product code to foster quick validation & collaboration
Advanced knowledge of AI and machine learning algorithms and their application in Fintech.
Strong project management skills, with the ability to lead projects from conception to completion.
Track record of success working with cloud-based technologies and leading projects involving distributed systems.
Continuous learner, staying up-to-date with the latest advancements in AI and Fintech.
Experience in mentoring or leading teams, fostering an environment of learning and continuous improvement.

Benefits at Credit Karma includes:

Medical and Dental Coverage
Retirement Plan
Commuter Benefits
Wellness perks
Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
Education Perks
Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.

Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data.

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Senior Prompt Engineer