Customer-Facing AI Prompt Engineer (Trainee)

📍 Erie, PA – On-site for first 90 days, then remote

About Us

OttoQa is shaping the future of AI-powered call center quality assurance. Our custom prompts are the engine behind our platform’s performance—and we’re looking for a detail-oriented, curious thinker to help us design, test, and refine them.

This is not a developer role. Instead, you’ll collaborate with our product team and customers to translate real-world QA challenges into precise AI instructions. If you enjoy problem-solving, pattern-spotting, and clear communication, you’ll fit right in.

What You’ll Do

Write, refine, and improve prompts that evaluate call center conversations
Test prompt performance to ensure it meets customer expectations
Translate client needs into logical, structured AI instructions
Identify inconsistencies, fix edge cases, and optimize accuracy

You’re a Great Fit If You

Think logically and pay close attention to detail
Write and communicate with clarity
Enjoy improving “almost right” solutions until they’re perfect
Are comfortable having thoughtful, solution-focused conversations with clients

Bonus Skills

Experience in contact centers or quality assurance
Familiarity with GPT-style AI tools
An eye for how systems might be misused or “gamed”

Position Details

Type: Full-time
Location: Erie, PA (on-site first 90 days, then remote)
Training: Comprehensive—no prior AI experience required
Pay: $18–$20/hour + benefits
Eligibility: Must be legally authorized to work in the U.S.

If you love puzzles, logic, and making complex systems work smoothly, we’d love to hear from you.

Expivia Interaction Marketing Group Inc.

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