At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

****This role does not support Visa sponsorship****

About the Role

As a Prompt Engineer on NICE’s Illuminate Research team, you’ll play a key role in shaping how generative AI is used across our Illuminate applications. Your primary mission will be to optimize, maintain, and innovate the prompts powering our AI models to ensure world-class customer experiences.

You'll collaborate with cross-functional teams including development, product, and customer-facing groups to improve prompt performance, resolve prompt-based issues, and support custom solutions. Your work will directly impact the accuracy, clarity, and responsiveness of our AI-driven applications used by customers worldwide.

What You’ll Do

Analyze production metrics and customer feedback to identify opportunities for prompt improvement
Debug, refine, and maintain high-performing prompts in English for generative AI systems
Develop and execute test strategies for LLM-based systems that are difficult to validate with traditional automation tools
Build collaborative relationships with global dev teams to integrate prompt changes and new features
Partner with Product Managers and Architects to implement prompts for new functionality
Create and share performance data through quantitative analysis and reports
Work with Professional Services and Product teams to develop custom prompt solutions for enterprise clients
Regularly review prompt updates with ML Engineers and consult on more complex challenges
Stay up to date on LLM capabilities and best practices across major model providers

Required Qualifications

Fluent in written and spoken English
Bachelor’s degree in a technology-related field (e.g., Computer Science, Business Intelligence, Finance)
3+ years of professional experience in a tech-focused role
Familiarity with prompt engineering strategies, including variations across major LLMs (e.g., OpenAI, Anthropic, Google)
Ability to communicate clearly with both technical and non-technical stakeholders
Proficiency in Python and experience with at least one prototyping framework (e.g., Streamlit, Flask)
Comfortable working with remote teams across time zones (UTC-7:00 and UTC-8:00 preferred)

Preferred Skills

Basic experience with AWS resource management and microservice deployment
Familiarity with Docker and containerized development
Experience with testing frameworks, including PyTest and AI-specific tools like DeepEval
Exposure to AI app frameworks like LangChain, LlamaIndex, or griptape

Join Us

If you're excited about shaping the future of AI-powered applications and thrive at the intersection of language, technology, and human experience — we’d love to hear from you.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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AI Prompt Engineer