About Quantumloopai

QuantumLoopAI is transforming how patients access healthcare. Our AI-powered reception system, EMMA, serves millions of patients, helping GP surgeries manage demand, reduce phone queues, and ensure patients get the right care at the right time. Backed by leading healthcare investors and working with stakeholders across England, we are building the future of primary care access. As we prepare for our Series A and expand our team, we are looking for exceptional people who want to make a genuine difference to healthcare.

About The Role

As our AI/ML & Prompt Engineer, you will own the intelligence behind EMMA — the LLM and RAG systems that power our chatbot, voice agent and telephony services. You will design, build and optimise the AI models and prompt architectures that allow EMMA to understand patient needs, retrieve accurate clinical information, and respond naturally across text and voice channels. This is a hands-on, high-impact role where your work will directly shape patient outcomes across hundreds of GP surgeries.

What You Will Do

Architect and deploy LLM- and RAG-based systems that ingest data sources, generate accurate responses, and power both chatbot and voice agent interactions
Design, iterate and optimise prompts and voice-agent dialogue flows to maximise response relevance, reduce latency and ensure clinical safety across text and voice channels
Partner with frontend (Next.js, React) and backend (NestJS, Python) teams to integrate AI and voice agent components into our Azure-hosted microservices architecture
Instrument AI and voice-agent pipelines, analyse logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements
Stay abreast of the latest advances in LLMs, RAG, conversational AI frameworks, and (GDPR, DTAC) to inform our technical roadmap
Define and execute rigorous test plans in collaboration with QA to validate model accuracy, voice-agent performance and compliance with healthcare standards
Mentor junior engineers and advocate for best practices in MLOps, prompt engineering, voice-agent design and model governance

Requirements

ESSENTIAL

Demonstrable hands-on experience with prompt engineering, LLMs (e.g. GPT, LLaMA, Mistral), RAG frameworks, and voice-agent or dialogue-system design, with shipped projects or open-source contributions
Advanced proficiency in Python for ML/AI development
Experience building APIs in NestJS and familiarity with Next.js/React for frontend integration
Strong understanding of Azure services (App Services, Functions, Cognitive Services), containerisation (Docker), and relational databases (MySQL)
Experience designing microservices, distributed architectures and RESTful or GraphQL APIs
Excellent written and verbal communication skills, with the ability to articulate complex AI and voice-agent concepts to technical and non-technical stakeholders

DESIRABLE

Contributions to open-source LLM or RAG tooling
Experience with MLOps pipelines, model monitoring and automated evaluation frameworks
Background in speech-to-text, text-to-speech, or telephony integration

LOGISTICS

Education: We value skills and experience over formal qualifications
Start date: Flexible

Benefits

WHAT WE OFFER

Competitive package depending on experience
Potential share options
Professional development including conference attendance and CPD support

How We Are Different

At QuantumLoopAI, you will join a team that is genuinely improving primary care. We move fast, take ownership, and celebrate wins together. Our culture values:

Impact over optics. We measure success by patient outcomes, not busy work
Transparency. Open communication, honest feedback, shared context
Ownership. You will have real autonomy to shape your work and our product
Learning. We are building something new, and we learn from every experiment

DIVERSITY AND INCLUSION

We believe diverse teams build better products. We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.

RECRUITMENT SAFETY NOTICE

QuantumLoopAI will never ask candidates for payment or sensitive financial information during the recruitment process. All official communications come from @quantumloopai.com email addresses.

COME WORK WITH US

We would love to hear from you. Questions about this role? Contact careers@quantumloopai.com

QuantumLoopAi

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