ABOUT THIS POSITION

Overview

We are seeking a dynamic and creative Prompt Engineer to join our team, working closely with Process Engineers to reimagine and agentically enhance operating efficiency across our organization. This unique role sits at the intersection of artificial intelligence and process optimization, harnessing the power of advanced language models and automation to architect the future of our operational workflows.

WHAT YOU'LL DO

Key Responsibilities
- Collaborate with Process Engineers to analyze, deconstruct, and redesign existing operational workflows using AI-driven methodologies.
- Design, test, and refine prompts to optimize the performance of AI language models for business process improvement initiatives.
- Develop agentic systems and solutions that enable proactive, adaptive, and autonomous process enhancements.
- Translate complex process engineering requirements into tailored prompt templates and automated solutions.
- Implement and evaluate prompt strategies, measuring their impact on efficiency, accuracy, and cost-savings.
- Continuously monitor industry advancements in large language models, prompt engineering, and agentic automation; proactively suggest and implement improvements aligned with organizational goals.
- Document prompt engineering best practices, methodologies, and results for internal knowledge sharing and scalability.
- Train and support cross-functional teams in integrating prompt-based and agentic solutions into daily operations.
Required Qualifications
- Bachelor's or advanced degree in Computer Science, Engineering, Data Science, or a related field.
- Proven experience with large language models, AI prompt engineering, or conversational AI systems.
- Strong analytical and problem-solving skills, with the ability to map and optimize complex operational workflows.
- Experience collaborating with process engineers, operations specialists, or similar multidisciplinary teams.
- Proficiency with programming and scripting languages such as Python or similar.
- Familiarity with agentic AI concepts, automation frameworks, and digital transformation initiatives.
- Excellent communication and documentation abilities.
- Demonstrated adaptability, curiosity, and a passion for continuous learning.
Preferred Qualifications
- Experience in manufacturing, logistics, or other process-intensive industries.
- Hands-on experience deploying and maintaining AI-powered workflow automation.
- Background in human-centered design or user experience for digital tools.

WHAT YOU'LL NEED

What We Offer
- An opportunity to shape the future of operational excellence through cutting-edge AI and process innovation.
- Collaborative and forward-thinking work environment.
- Professional development and continued learning opportunities.
- Competitive compensation and comprehensive benefits package.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Waystar

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Prompt Engineer