Our story might surprise you. We’re the world’s largest restaurant company—encompassing KFC, Pizza Hut, and Taco Bell—but there’s a lot more going on behind the scenes than just frying chicken, baking pizzas, and serving up tacos. We put this delicious food in the hands of customers through apps, websites, kiosks, POS, and other digital dining experiences – and we are only getting started. We’re building out a bold team of hackers to help Yum! Brands deliver the next generation of software to 49,000 restaurants in more than 145 countries. That’s a huge responsibility, which is why we’re on a mission to find the most fearless engineers to join our software startup within Yum!.

Yum!'s vision for the future is simple: a world with more Yum!: with our iconic brands in more places, and more ways for consumers to access them. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results. And like all companies who win consistently, our brands, employees, and franchisees will need to continually adjust to stay relevant now and in the future. The software we’re building does just that: it serves people in new ways to make team members more productive and customers happier.

Description:

As a Jr. Prompt Engineer, you will assist in developing and refining the core functionalities of Yum Brands' AI Bots by supporting prompt capabilities, contributing to innovation and operational efficiency with the guidance of more senior team members.

Key Responsibilities:

Assist in Developing and Optimizing Prompts:
- Support design, testing, and refinement of prompts for foundational model based agnatic workflows to ensure accurate and consistent responses.
- Support the creation of prompt strategies for Help Desk AI Agents to effectively address customer inquiries and support needs for KFC US, HBG, and PH US.

Collaborate with Cross-Functional Teams:
- Assist product managers, developers, and other stakeholders to gather requirements and understand business objectives.
- Coordinate with the customer support and global standards teams to ensure the bots are aligned with company guidelines and user needs.

Monitor and Analyze AI Agent Performance:
- Monitor the performance of AI Agents, analyzing key metrics to identify areas for improvement.
- Assist with feedback loops to refine and enhance AI Agents responses to support user satisfaction and engagement.

Research and Implement Prompts Techniques:
- Experiment with new prompt engineering patterns and techniques to improve the AI Agents understanding and response generation capabilities.

Documentation and Training:
- Maintain documentation for prompt engineering processes, including prompt structures, decision trees, and optimization strategies.
- Provide support to team members and stakeholders on the effective use and maintenance of the AI Agents.

Minimum Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field
1-2 years of experience in prompt scripting, machine learning, system automation, or a similar role
Familiarity in prompt, batch scripting, and related automation tools
Understanding of system integration and maintenance processes
Problem-solving and analytical skills
Client and stakeholder management skills
Interest in fast-paced, collaborative environment
Communication skills, capable of conveying technical information to non-technical stakeholders

Salary Range: $75,900 to $94,300 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

The Yum! Brands story is simple. We have the four distinctive, relevant and easy global brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill - born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. And we want more of this to create our future!

As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.

We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across our 48,000 restaurants, operating in 145 countries and territories around the world!

Employees may work for a single brand and potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company opening an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco Bell has been named of the 10 Most Innovative Companies in the World by Fast Company; Pizza Hut delivers more pizzas than any other pizza company in the world and KFC’s still use its 75-year-old finger lickin’ good recipe including secret herbs and spices to hand-bread its chicken every day.

Yum! and its brands have offices in Chicago, IL, Louisville KY, Irvine, CA, Plano, TX and other markets around the world. We don’t just say we are a great place to work – our commitments to the world and our employees show it. Yum! has been named to the Dow Jones Sustainability North America Index and ranked among the top 100 Best Corporate Citizens by Corporate Responsibility Magazine in addition to being named to the Bloomberg Gender-Equality Index. Our employees work in an environment where the value of “believe in all people” is lived every day, enjoying benefits including but not limited to: 4 weeks’ vacation PLUS holidays, sick leave and 2 paid days to volunteer at the cause of their choice and a dollar-for-dollar matching gift program; generous parental leave; competitive benefits including medical, dental, vision and life insurance as well as a 6% 401k match – all encompassed in Yum!’s world-famous recognition culture.

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Jr. Prompt Engineer