Job Description

Design, build, and maintain AI agents and Copilot experiences using Microsoft Copilot Studio to automate and optimize business workflows
Develop conversational and task-driven agents to manage real-time operational issues including service requests, alerts, escalations, and workflow orchestration
Build a thorough understanding of client business processes to identify and define AI opportunities
Partner with IT, operations, and business stakeholders to identify high-impact automation opportunities
Gather pain points across business and technical stakeholders. Translate business and IT operational requirements into scalable Copilot solutions
Lead the definition of AI Copilot strategies, prioritize initiatives, and drive implementation
Prioritize AI use cases using a data-driven and impact-based approach
Design and build Gen AI solutions tailored to client requirements
Integrate copilots with enterprise data and workflows
Work closely with Zensar’s SGO team to align outcomes and delivery
Monitor, evaluate, and fine-tune AI models for performance and accuracy
Stay updated with emerging Gen AI and Copilot capabilities
Recommend upgrades, enhancements, and new AI solutions as needed
Additional Information:**
Candidates should have the flexibility to support US Easter time zone as required.

Responsibilities

As above

Qualifications

As above

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Zensar Technologies

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