This project introduces an advanced self-service chatbot application specifically designed for the airline industry. The solution aims to significantly enhance the customer experience by providing immediate and efficient support for various flight-related inquiries.
The application is built on robust and scalable architecture, leveraging modern cloud-native technologies:
- Backend is developed using a .NET Core microservices architecture. This approach ensures scalability, resilience, and independent deployment of individual services
- Frontend & Conversation Flow are powered by the Cognigy AI platform. Cognigy is a leading framework for developing sophisticated conversational (chat) flows, enabling intuitive and effective customer interactions
Job Responsibilities
- Follow and apply the latest practices in AI app development (LLM prompting, RAG, Agentic AI, multi-agent architectures, MCP, and A2A protocols...)
- Stay updated on industry trends and tools to improve prompt engineering techniques continuously
- Experiment with prompt structures to enhance model accuracy and ensure responses align with business objectives
- Migrating NLU-based solution (user intent-based chatbot app) to agentic architecture
- Collaborate with business analysts, software developers, data scientists, UX designers, quality assurance
- Understand generative AI, develop conversational AI agents, and design flows that integrate with backend APIs
- Document prompt design principles, best practices, and troubleshooting guidelines
Requirements
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
- Understanding of conversational AI concepts, NLP/NLU processing, and LLM models
- Experience with prompt engineering, fine-tuning, or training AI models
- Experience developing agentic architectures with Cognigy.AI framework or similar conversational AI platforms would be a big asset
- Ability to analyze large datasets and conversation logs to improve AI responses
- Solid knowledge of JavaScript, JSON, and API integration
- Strong communication skills to collaborate across multidisciplinary teams
- Ability to analyze large datasets and conversation logs to improve AI responses
- Fluent in English
Benefits
- A chance to be a part of a casual but professional environment where you will have a safe place to try, fail and learn
- Have full ownership over your code
- Coaching from our tech leads to advance your soft and technical skills and set your development path
- Defined and organized the onboarding process for both, the company and the project
- Competitive compensation depending on experience and skills
- Private pension and medical insurance for you and your family. Also, maternity and sick leave are 100% paid
- Sport clubs - from fishing to basketball, whatever rocks your boat
- Awesome referral fees - because great people know great people
- Work-life balance - this is the company that really supports your professional, family and personal goals
- Freedom to decide how you want to work - partly or fully remote or from our offices