Why work with us?
We are a world-class, diverse team of marketing strategists, developers, analysts, designers, and writers who work together to get things done the smart way. We value personal and professional growth; thus, we only hire people who are passionate in what they do. We support their growth by creating a work environment that encourages collaboration, and mutual respect. We work with integrity, have a lot of FUN, and we are staunch believers in work-life-balance. Our collaborative nature enables us to quickly share the best practices among our teams and recommend new ideas to our clients that are ready to implement. And we’re all about that growth. Our revenue, employees, and client base are expanding rapidly – doubling every 4-6 months. Our clients are industry leaders and multimillion-dollar companies who have trusted 2X to deliver tens of millions in pipeline and thousands of qualified leads.
Best of all, we’re just getting started.
Challenges you’ll tackle (Accountabilities & Responsibilities):-
Prompt Design & Personalization
- Develop system, assistant, and user prompts tailored to specific use cases.
- Create few-shot examples and implement parameters for persona or locale-based personalization.
- Balance structured rules with open-ended flexibility to ensure outputs remain accurate, relevant, and aligned with brand voice.
Evaluation & Optimization
- Conduct offline evaluations using tools like LangSmith or TruLens, and run live A/B tests to assess relevance, factual accuracy, and tone alignment. (analyticsvidhya.com, trulens.org)
- Investigate the root causes of hallucinations and implement solutions such as improving retrieval context, refining prompts, or leveraging function calls.
RAG System Collaboration
- Collaborate with Data Engineers to ensure retrieved context is semantically meaningful, de-duplicated, and properly formatted for integration into prompt templates.
Version Control & Documentation
- Maintain a version-controlled prompt library (e.g., using PromptLayer or LangSmith Hub), complete with changelogs, evaluation metrics, and rollback options. (blog.promptlayer.com, medium.com)
Knowledge Sharing & Scalability
- Develop internal resources such as playground notebooks and prompt-writing guides to enable product managers, developers, and designers to safely contribute prompt enhancements.
You should have (Requirements):-
Prompt Craft Mastery
- Comfortable designing hierarchical prompts (system > assistant > user) and few-shot scaffolds; able to explain trade-offs between chain-of-thought reasoning and structured JSON outputs.
Evaluation Science
- Uses reference-free metrics (RAG Triad: context relevance, groundedness, answer relevance) alongside golden-label tests; automates evaluation sweeps in CI pipelines. (e.g., TruLens, Orq.ai)
RAG Fluency
- Understands how chunking strategies, metadata filters, and embedding model choices impact prompt length and answer quality.
Version Control & Observability
- Leverages PromptLayer or LangSmith for diffing, rollback, and usage analytics; writes clear and consistent changelogs. (e.g., PromptLayer.com)
Cross-Functional Communication
- Effectively translates evaluation findings into actionable insights for Product, Data, and Operations teams.
Responsible AI Mindset
- Designs prompts that prioritize user privacy, minimize bias, and align with client compliance requirements.
Nice-to-Haves:-
- Experience with OpenAI function-calling patterns
- Familiarity with guardrail libraries (e.g., Guardrails-AI, Rebuff)
- Background in conversation design or UX writing
- Experience with multilingual prompt optimization
