Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
We're looking for a passionate
Prompt Engineering Intern to assist in designing, testing, and refining prompts across different AI agents (e.g., OpenAI GPT, Claude, Mistral, etc.). You’ll work with our team to prototype prompt-based features and help improve the reliability and performance of our AI interactions.
You should have a knack for
computational linguistics and the ability to craft conversations that feel
natural, human-like, and context-aware.
Responsibilities
- Design, iterate, and optimize prompts for various LLMs and AI agents.
- Test prompts across platforms to evaluate consistency, accuracy, and performance.
- Collaborate with the development team to integrate prompt logic into applications.
- Maintain documentation of prompt structures, behaviors, and edge cases.
- Conduct basic data cleaning and scripting in Python to support prompt workflows.
Requirements
- Bachelors / Masters engineering - 2026 Batch
- Basic proficiency in Python (data types, control structures, working with APIs, etc.).
- Foundational knowledge of prompt engineering — system vs user prompts, prompt chaining, few-shot prompting, etc.
- Familiarity with at least one LLM interface (e.g., OpenAI API, Claude, Gemini, etc.).
- Strong interest or background in computational linguistics, dialogue systems, or natural language generation to build coherent and fluent conversational flows.
- Curiosity to experiment and iterate based on model outputs.
- Clear written communication skills.
Nice to Have
- Experience with LangChain, Semantic Kernel, or similar frameworks.
- Prior work on agentic workflows or autonomous AI agents.
- Knowledge of JSON, YAML, or data structuring for prompt templating.
Perks
- Hands-on exposure to production-level LLM workflows.
- Mentorship from experienced AI developers and prompt engineers.
- Opportunity to contribute to real-world AI projects.
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
- Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
- Financial Security💰 - Provident Fund & Gratuity
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
