Company :
Highmark HealthJob Description :

JOB SUMMARY

As a Prompt Engineer at Highmark, you will be at the epicenter of our AI revolution, shaping how our AI solutions understand and process business content to deliver high-quality, relevant, and accurate outputs. Your mastery of Large Language Models (LLMs) and prompt engineering will be crucial in driving innovation across our enterprise. You'll work hand-in-hand with AI engineers, data scientists, and business leaders to continuously improve the performance and capabilities of our AI-powered applications, impacting healthcare outcomes and user experiences. If you are passionate about responsible AI, this is the role for you.

ESSENTIAL RESPONSIBILITIES

Design, develop, and test various prompt engineering strategies to improve the quality and consistency of LLM outputs, using quantitative and qualitative metrics.
Conduct comprehensive prompt analysis to identify areas for optimization, including clarity, specificity, and bias mitigation.
Document best practices and guidelines for prompt engineering within the team, for example maintaining libraries of effective prompts and prompt templates for various applications.
Collaborate with engineers and researchers to integrate optimized prompts into our applications and pipelines.
Stay up-to-date with the latest advancements in prompt engineering.
Rapidly absorb stakeholder's business processes, context, and data to be confident manipulating it and doing first pass accuracy assessment.
Providing and explaining reports regarding AI outcomes and performance
Other duties as assigned or requested.

EXPERIENCE

Required

3 years of experience working with large datasets and performing qualitative and quantitative data analysis using SQL or similar.
1 year of Proven track record of successfully designing and implementing effective prompts for LLMs.
1 year of experience working with unstructured data and outputs.

Preferred

Experience collaborating with cross-functional teams (e.g., product managers, designers, clinicians) to translate business needs into effective prompts and AI solutions.
Familiarity with AI ethics principles and responsible AI development practices.
Experience with various AI model evaluation techniques (e.g., A/B testing, human evaluation).

SKILLS

Proficiency in designing and evaluating prompts for different tasks (e.g., text generation, question answering, code generation).
Excellent problem-solving and analytical skills.
Ability to work independently and as part of a team.
Ability to effectively communicate complex AI concepts to both technical and non-technical audiences.
Strong presentation skills to convey insights and recommendations to stakeholders
Commitment to staying up-to-date with the latest advancements in AI and related technologies.

EDUCATION

Required

Bachelor's degree in Business, Computer Science, Data Science, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred

Specialized training or certifications in prompt engineering or related AI disciplines.

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

Language (Other than English):

None

Travel Required:

Less than 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Physical work site required

Constantly

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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