Remote
Full-time
Client Success

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Powerfront Inc. (www.powerfront.com) isn't just another SaaS provider; we're the architects of the INSIDE™ Ai Customer Visual Engagement Platform. An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. We're talking about live customer behavior tracking and the power to engage at the precise moment of impact. Forget static analytics—we're revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.

We’re a global, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; we’re forging strategic partnerships that redefine customer engagement.

If you're driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. This isn’t just a job; it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.

We are looking for a highly motivated game-changer to join our team. This is an amazing opportunity for an individual who loves being on the cutting edge of AI technology.

Key Responsibilities

Design, build, and maintain automated AI workflows using Activepieces (or similar platforms like Make, Zapier, or n8n) to bridge AI models with business applications.
Design, test, and refine prompts for AI models to optimize output quality, moving beyond simple instruction to complex, multi-step chain-of-thought logic.
Implement and manage LLM observability using tools like Langfuse to monitor traces, evaluate cost/latency, and debug production issues.
Analyze AI model behavior and performance, using data-driven insights to improve accuracy and effectiveness.
Conduct A/B testing on prompt variations and workflow logic to maximize output quality and operational efficiency.
Create structured documentation and guidelines for best practices in both automation logic and prompt engineering.
Stay updated on advancements in AI language models and integration ecosystems to ensure the company uses the most efficient tools available.

Key Requirements

Proven experience building complex automations using Activepieces, Zapier, Make, or n8n. You should understand how to handle webhooks, APIs, and conditional logic.
Hands-on experience with Langfuse (or similar tools like LangSmith or Helicone) for tracking, monitoring, and evaluating LLM application performance.
Deep experience in crafting and fine-tuning prompts, including few-shot prompting, retrieval-augmented generation (RAG) contexts, and structured output formatting.
Strong understanding of AI language models (e.g., GPT-4, Llama 3, Claude 3.5) and how they integrate into broader software stacks.
Proficiency in Python and familiarity with AI/ML frameworks or API-first development.
Ability to interpret model outputs and use observability data to systematically optimize performance rather than relying on "trial and error."
Bachelor's or higher degree in Computer Science, AI, or a related technical field (or equivalent practical experience).

Additional Desired Qualifications

Summary of Benefits

A dynamic & forward-thinking organization revolutionizing retail technology
A virtual workforce, remote but highly interactive and collaborative
Competitive salary and benefits
Be a part of an amazing culture with a high client and staff retention
Take pride in partnering with the most prestigious brands in the world
Career progression and longevity

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Powerfront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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