About Kleva

Kleva (kleva.co) is an AI agent that automates debt collection. We're building intelligent systems that handle real customer conversations — not just chatbots.

About The Role

Your job is to make Kleva think better. You'll design and optimize the prompts that shape how Kleva interacts with customers, solves complex cases, and adapts to different scenarios.

Responsibilities

Design, test, and refine prompt architectures for diverse customer use cases
Analyze model outputs to improve accuracy, tone, and outcome success
Collaborate with engineers to productionize prompt workflows
Monitor and document prompt performance metrics

What We Actually Look For

Strong understanding of collections, lending, or financial services (BPO experience, fintech, credit ops, or call center management)
Comfort with LLMs beyond basic prompting: system prompts, few-shot learning, tool use, constraints, output validation
Spanish fluency. Most of our calls are in Spanish. If you can't prompt in Spanish, you can't do this job
Ability to think in structured logic. Collection calls are decision trees with emotional variance, not freeform conversation
High tolerance for iteration and failure. Most prompts break on live calls before they work

Why join Kleva

Join a fast-moving AI startup tackling real-world automation challenges. Your work will directly impact how businesses communicate and operate through AI.

If you're obsessed with how language shapes intelligence and want to build smarter AI agents, we'd love to hear from you.

Requirements

Proven experience working with large language models (OpenAI, Anthropic, etc.)
Deep understanding of prompt design, context management, and evaluation
Strong analytical and writing skills
Comfortable experimenting and iterating quickly

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