Department: Executive Operations

Reports To: Chief Executive Officer

Classification: Exempt

Work Arrangement: Hybrid / Remote - California

Salary Range: $90,000.00 - $110,000.00 annually

About Pacific Health Group

At Pacific Health Group, we are transforming healthcare by addressing social determinants of health and delivering innovative, community-based solutions that improve lives. Through programs such as Enhanced Care Management (ECM), Community Supports, Behavioral Health Services, Community Health Workers, Street Medicine, and other whole-person care initiatives, we help individuals navigate complex healthcare systems and access the resources they need to thrive.

As a rapidly growing healthcare organization, we are committed to leveraging innovation, artificial intelligence, automation, and operational excellence to improve efficiency, enhance employee productivity, strengthen decision-making, and support scalable growth.

We are seeking an innovative, highly analytical, and results-driven AI Prompt Engineer & Workflow Specialist to help lead the organization's AI transformation initiatives.

Position Summary

The AI Prompt Engineer & Workflow Specialist is responsible for designing, implementing, optimizing, and governing AI-powered solutions, workflow improvements, automation initiatives, and operational efficiencies across Pacific Health Group.

This role combines expertise in prompt engineering, workflow analysis, business process improvement, automation design, systems thinking, and organizational change management. The position works closely with executive leadership and departments across the organization to identify inefficiencies, standardize processes, implement AI-enabled solutions, and improve operational performance.

The successful candidate will serve as the organization's internal subject matter expert on artificial intelligence, prompt engineering, workflow optimization, automation opportunities, AI governance, and process standardization while ensuring solutions align with organizational objectives, compliance requirements, and operational needs.

Essential Duties And Responsibilities

AI Prompt Engineering & Optimization

Design, test, optimize, and maintain prompts for Large Language Models (LLMs), including ChatGPT, Claude, Gemini, Microsoft Copilot, and emerging AI platforms
Create, organize, and maintain enterprise-wide prompt libraries and AI knowledge repositories
Develop role-specific prompts, workflows, and AI solutions for Human Resources, Operations, Revenue Cycle, Member Services, Community Programs, Recruiting, Compliance, Behavioral Health, and Executive Leadership
Continuously evaluate prompt effectiveness and optimize outputs for quality, accuracy, consistency, compliance, and usability
Establish organizational prompt engineering standards, best practices, templates, and governance frameworks
Develop reusable AI frameworks that increase productivity and reduce repetitive administrative work
Monitor AI performance and recommend improvements to maximize effectiveness and adoption

Workflow Analysis & Process Optimization

Analyze organizational workflows, operational procedures, and business processes to identify inefficiencies and opportunities for improvement
Conduct workflow assessments and process mapping exercises across departments
Develop current-state and future-state workflow models
Recommend and implement workflow enhancements that improve efficiency, productivity, compliance, and service delivery
Create standardized operating procedures (SOPs), process maps, and operational documentation
Partner with leadership to redesign workflows and eliminate operational bottlenecks

AI Workflow Design & Automation

Design and implement AI-assisted workflows that improve consistency, scalability, and organizational performance
Develop automation solutions that reduce manual effort and administrative burden
Create repeatable AI-enabled processes that support decision-making, documentation, communication, reporting, and operational execution
Identify opportunities to integrate AI and automation into existing business processes
Collaborate with stakeholders to ensure solutions meet operational requirements and user needs

Operational Excellence & Innovation

Support organizational initiatives focused on operational excellence, continuous improvement, and innovation
Evaluate business processes and recommend technology solutions that improve efficiency and effectiveness
Lead AI-driven process improvement projects from concept through implementation
Assist leadership in developing long-term AI and automation strategies
Support change management initiatives associated with new technologies and workflows

Automation & Technology Integration

Identify opportunities to automate repetitive tasks and manual processes
Evaluate, implement, and support workflow automation platforms and technologies
Develop and maintain automation solutions using tools such as Zapier, Make, Microsoft Power Automate, Airtable, ClickUp, Notion, and similar platforms
Monitor automation performance and identify opportunities for refinement and optimization
Collaborate with IT and operational teams to support technology adoption and integration efforts

Documentation & Knowledge Management

Maintain documentation related to prompts, workflows, automation processes, AI standards, and implementation strategies
Develop SOPs, user guides, process documentation, and training materials
Create and maintain centralized repositories for AI resources, workflow documentation, and automation libraries
Ensure documentation remains current, accessible, and aligned with organizational standards

Training, Adoption & Change Management

Train employees on AI tools, prompt engineering techniques, workflow best practices, and automation solutions
Provide coaching and support to improve organizational AI literacy and adoption
Facilitate workshops, training sessions, and educational programs related to AI and workflow optimization
Promote responsible, ethical, secure, and compliant use of AI technologies
Measure adoption rates and recommend strategies to improve utilization and effectiveness

Cross-Functional Collaboration

Collaborate with executive leadership and department leaders to identify operational challenges and opportunities
Translate business requirements into AI-enabled solutions and workflow improvements
Gather stakeholder feedback and continuously refine AI tools and operational processes
Support strategic initiatives that improve scalability, efficiency, employee experience, and organizational performance

Continuous Improvement & Industry Research

Stay current on emerging AI technologies, prompt engineering methodologies, workflow optimization strategies, and automation trends
Research and evaluate new technologies that may benefit Pacific Health Group
Recommend enhancements that improve organizational efficiency, scalability, innovation, and competitiveness
Continuously refine AI workflows, prompt libraries, automation solutions, and operational processes

Key Performance Indicators (KPIs)

Success in this role may be measured by:

Reduction in manual administrative processes
Number of AI-enabled workflows successfully implemented
Employee adoption and utilization of AI solutions
Time savings and productivity improvements generated through automation
Reduction in workflow bottlenecks and operational inefficiencies
Quality, consistency, and accuracy of AI-generated outputs
Completion of workflow optimization initiatives
Stakeholder satisfaction with AI and workflow solutions
Organizational utilization of prompt libraries and AI resources
Training completion and AI adoption metrics

Minimum Qualifications

Bachelor's degree in Business, Operations, Information Systems, Technology, Communications, Healthcare Administration, or a related field; equivalent experience may be considered
Minimum three (3) years of experience in AI implementation, workflow optimization, process improvement, automation, operations, or related disciplines
Demonstrated experience utilizing ChatGPT, Claude, Gemini, Microsoft Copilot, or similar AI platforms in a professional environment
Strong understanding of prompt engineering principles, AI capabilities, and workflow design methodologies
Experience documenting workflows, business processes, SOPs, and operational procedures
Strong analytical, organizational, project management, and problem-solving skills
Excellent written, verbal, presentation, and communication skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

Experience implementing AI solutions within a business or healthcare environment
Experience with workflow automation platforms such as Zapier, Make, Power Automate, Airtable, ClickUp, Notion, or similar technologies
Experience supporting organizational change management and technology adoption initiatives
Experience in healthcare, managed care, public health, behavioral health, or regulated industries
Familiarity with process improvement methodologies such as Lean, Six Sigma, or continuous improvement frameworks
Experience developing and delivering employee training programs
Experience working with data analytics, dashboards, reporting tools, and business intelligence platforms

Work Environment & Travel Requirements

This is a hybrid/remote position requiring a combination of remote work and periodic in-person attendance.

The AI Prompt Engineer & Workflow Specialist may be required to attend leadership meetings, departmental planning sessions, training events, operational reviews, and organizational functions.

Occasional travel for meetings, training, conferences, or organizational initiatives may be required.

Must be willing to work occasional evenings and weekends as needed.

Benefits & Perks

Time Off & Leave

160 Hours of Paid Time Off (PTO)
12 Paid Holidays, including Birthday Holiday
One Floating Holiday after one year of employment
Four (4) Paid Volunteer Hours per Month
Bereavement Leave, including Pet Bereavement Leave

Health & Wellness

90% Employer-Paid Employee-Only Medical Coverage
Dental and Vision Insurance
Flexible Spending Account (FSA)
Short-Term Disability, Long-Term Disability, and AD&D Coverage
Employee Assistance Program (EAP)

Financial & Professional Growth

401(k) with Company Match
Monthly Stipend
Professional Development Opportunities
Career Advancement and Internal Growth Opportunities

Culture & Employee Experience

Hybrid / Remote Work Environment
Quarterly In-Person Team and Company Events
Employee Discount Programs through Great Work Perks and Perks at Work
Mission-Driven Culture Focused on Innovation, Continuous Improvement, Accountability, and Growth

Equal Opportunity Employer

Pacific Health Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are treated with dignity and respect. We celebrate diversity and are committed to creating an environment where individuals from all backgrounds can thrive. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law.

Pacific Health Group

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AI Prompt Engineer & Workflow Specialist